Customer Service

Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed.Resolve customer issues, answering questions, and providing information to ensure a positive customer experience.Document customer interactions and outcomes in a clear and concise manner.Proactively identify and escalate issues to the appropriate department, as needed.Collaborate with internal teams to provide the best possible customer experience.Maintain a positive and professional demeanor at all times, even in difficult situations.Excellent written and verbal communication skills.Strong problem-solving and decision-making skills.Ability to work well under pressure and handle difficult customer situations with empathy and professionalism.