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SAP AMS Support Manager
Systems Plus
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
SAP AMS Support Manager
What You ll Do
As an SAP AMS Support Manager, you will:
Be responsible for managing all aspects of an account, including budget tracking, open item tracking, issue resolution, communications directly with the AMS team and with the client, and escalating any issues to client and AMS management as needed
Deliver high SLA support to end-user customers and function as point-of-contact for escalated issues to ensure appropriate response and priority
Regularly participate in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery
Conduct regular team meetings and performance discussions with support Functional and Technical consultants
Track, monitor, and report on Functional and Technical consultants, and closely manage critical client project deliverables to develop a path to issue resolution
Assign and manage activities based on client delivery requirements, call related issues, and/or training needs within the organization
Lead the business/management analysis work (direct the activities of assigned consultants who will be reviewing the client s current business processes and computer systems, define the new business processes to be implemented, and configure the systems to support the new business processes)
Manage the technical development work (direct the activities of consultants assigned to the development and maintenance; the design and development of interfaces and conversion programs to/from existing legacy; and general technical support in business systems analysis for our clients)
Oversee all training needs as required for AMS support stewards
Continuously look for ways to improve AMS processes, capabilities, and methodologies
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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(based on 18 Systems Plus interviews)
Job Portal
Referral
Company Website
Walkin
49%
11%
6%
6%
28% candidates got the interview through other sources.
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What people at Systems Plus are saying
Support Manager salary at Systems Plus
reported by
4
employees
with 10
years exp.
₹19.8
L/yr - ₹25.3
L/yr
47%
more
than the average Support Manager Salary in India
View more details
What Systems Plus employees are saying about work life
based on 309 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Systems Plus Benefits
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