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System Admin I
Stefanini
posted 23d ago
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Flexible timing
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Job Description
Job Description
Job ID#:
58777
Job Category:
Information Technology
Position Type:
Full Time
Details:
Description :
As a System Administrator, you will have responsibilities to provide the Level 1 Technician. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create triage incidents. Good to have troubleshooting skills on Server 2012/2019. Create documentation SOP for easing out tasks resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
- Should have excellent written and verbal communication
- Technical team handling experience
- Good Exposure to ticketing tools (SNOW, JIRA etc.)
- Good troubleshooting skills on Server/Linux OS
- Excellent understanding of Infrastructure monitoring
- Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM)
- Administration of monitoring tools would be good to have skill
Job Responsibilities:
- Utilize different monitoring tools and email to monitor IT infrastructure for clients
- Utilize advanced hardware and software troubleshooting knowledge to support users
- Install, configure and do regular maintenance of servers on Server and Linux platforms
- Act as Liaison between client and service or hardware provider
- Define, write and maintain documentation on IT infrastructure and best practices of the client
- Participating in rotating schedule and monthly maintenance activities like server patching would be helpful
- Provide restorative or maintenance actions to resolve end-user issues
- Assist with special project work as needed
- Escalate problems to the next level of support when necessary
- Ability to work a 24 x 7 schedule required
- Passion, ambition and drive to work in an extremely demanding customer service environment
- Demonstrated ability to work under pressure
- Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
- Basic understanding of backup tool i.e. CommVault.
- Basic knowledge of Hyper-V, windows server (core and GUI) and linux server.
- Outstanding customer orientation, i.e., ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
- Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
- Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
- Basic support knowledge of: MS Server7/Server 10, MS Office 2016, Internet browsers,
- Good judgment skills with a strong sense for urgency and attention to detail
Requirements:
- Minimum of 1+ years of IT Infrastructure monitoring experience
- Candidate must have experience in cross skilled trainings
- Must be Event Management Base Services
- Network Monitoring (NOC)
- Server Monitoring
- Backup Monitoring
- Hyperconverged Environment Monitoring (VMWare)
- Basic knowledge regarding MS Server MS Office 2016, Server Active Directory
- Excellent verbal and written communication skills
- Documentation skills
- Ability to complete special projects/assignments with minimal supervision
- Team and customer-oriented attitude
- Shift flexibility performing services for a 24 x 7 Global customer
- Outstanding attendance and schedule adherence
- Service Now Zabbix, Movi, Jira experience is preferred
Job Requirements
Details:
Description :
As a System Administrator, you will have responsibilities to provide the Level 1 Technician. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create triage incidents. Good to have troubleshooting skills on Server 2012/2019. Create documentation SOP for easing out tasks resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
- Should have excellent written and verbal communication
- Technical team handling experience
- Good Exposure to ticketing tools (SNOW, JIRA etc.)
- Good troubleshooting skills on Server/Linux OS
- Excellent understanding of Infrastructure monitoring
- Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM)
- Administration of monitoring tools would be good to have skill
Job Responsibilities:
- Utilize different monitoring tools and email to monitor IT infrastructure for clients
- Utilize advanced hardware and software troubleshooting knowledge to support users
- Install, configure and do regular maintenance of servers on Server and Linux platforms
- Act as Liaison between client and service or hardware provider
- Define, write and maintain documentation on IT infrastructure and best practices of the client
- Participating in rotating schedule and monthly maintenance activities like server patching would be helpful
- Provide restorative or maintenance actions to resolve end-user issues
- Assist with special project work as needed
- Escalate problems to the next level of support when necessary
- Ability to work a 24 x 7 schedule required
- Passion, ambition and drive to work in an extremely demanding customer service environment
- Demonstrated ability to work under pressure
- Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
- Basic understanding of backup tool i.e. CommVault.
- Basic knowledge of Hyper-V, windows server (core and GUI) and linux server.
- Outstanding customer orientation, i.e., ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
- Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
- Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
- Basic support knowledge of: MS Server7/Server 10, MS Office 2016, Internet browsers,
- Good judgment skills with a strong sense for urgency and attention to detail
Requirements:
- Minimum of 1+ years of IT Infrastructure monitoring experience
- Candidate must have experience in cross skilled trainings
- Must be Event Management Base Services
- Network Monitoring (NOC)
- Server Monitoring
- Backup Monitoring
- Hyperconverged Environment Monitoring (VMWare)
- Basic knowledge regarding MS Server MS Office 2016, Server Active Directory
- Excellent verbal and written communication skills
- Documentation skills
- Ability to complete special projects/assignments with minimal supervision
- Team and customer-oriented attitude
- Shift flexibility performing services for a 24 x 7 Global customer
- Outstanding attendance and schedule adherence
- Service Now Zabbix, Movi, Jira experience is preferred
Pay Range:
Based on Experience
Employment Type: Full Time, Permanent
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What System Administrator 1 at Stefanini are saying
Rating based on 4 System Administrator 1
reviews
Anonymous · Other
in New Delhi
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Salary structure
- Salary - Excellent
+3 more
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System Administrator 1 salary at Stefanini
reported by
49
employees
with 1-5
years exp.
₹3.5
L/yr - ₹6
L/yr
At
par with the average System Administrator 1 Salary in India
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What Stefanini employees are saying about work life
based on 240 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Stefanini Benefits
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