Business Analyst

Role: Business Analyst - Customer Data Management with MBA qualification

Job Location- Bangalore

Shift Timings- Rotation

Mode of Work- 3 days WFH and 2 days WFO.

Package: 3 - 3.5LPA max

Note- We need to consider the JD provided below. Data research background who worked extensively on google searches. Good communication in terms of drafting emails to stakeholders. Graduates who is having 1 year of experience with any MNC

Job Description:-

• Customer Hierarchy creations and updates in GSI & OSC system for Global countries.
  • Manage the customers in corporate workbench by associating together and form a parent/child customer hierarchy relationship.
  • Research in (company websites/D&B/ other sources) to see if the customer relationships exist as per the rules and then either create/add/remove from customer hierarchies.
  • Quality checking and validation of customer address (city, country, ZIP Code) and DUNS number, for update in OSC and further correctly placing the account under the right hierarchy.
  • First line support on CRA or by Email and SR, for hierarchies updates.
  • Ad-hoc updates oh hierarchies for customers, on demand.
  • Run reports to identify the Hierarchies for customer records.
  • Research external data sources to validate customer information.
  • Co-ordinate with sales & support services on customer data change requests or data issues.
  • On demand, Support various tools enhancements and User Acceptance Tests
  • Should handle multiple tasks effectively and prioritize work to meet aggressive goals
  • Participate in conference calls and meetings
  • Regular activity reporting for all projects, on a daily or weekly basis, as required per project
  • Project coordination
  • Duplicate reviews (investigate and approve the winner and placing the winner under the correct hierarchy via SDD Merges)
  

Requirements / Skills:-

• Preferred candidate should have 1 year of professional experience and possess knowledge of Customer Data Management.
  • Should be graduate or having masters qualification(MBA)
  • Candidates with BE or MCA not recommended.
  • Willing to work in rotation shift based on business requirement every quarter.
  • Computer skills (MS Office, especially Excel, Outlook, Power Point), advanced level
  • Excellent communication skills, both written and verbal in English advanced level