Business System Analyst

Role: Business Systems Analyst II
Experience:2-4 years
Location: Bangalore
Budget:6 LPA

Global Partner Experience MISSION
The Global Partner Experience Team manages the adoption of programs, processes and systems for the partner business, worldwide. Within Oracle s program element, the Business Operations team is responsible for program implementation, business process definition, process execution, provisioning of reporting capabilities and data quality to support our overall program strategy. We are currently looking for a highly motivated, flexible team members to join our team, to handle the business operations tasks and partner program benefit processing & execution.

KEY RESPONSIBILITIES:
Stakeholder interaction daily support to Sales & Business Development groups (email, chat , zoom calls)
Partner interaction (ticket resolutions)
Ensure achieving daily/monthly deliverables
Ensure SLAs are met, end-to-end ownership of the process assigned
Understand interdependencies of the processes and systems
Delivering presentations to stakeholders
Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement

EXPERIENCE:

Candidates will need to have at least 2-4 years of experience in a partner/customer service environment.

Job Requirements/Competencies:
University degree
Minimum of 2-4 years experience in a relevant role
Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role
Highly proficient in MS Office/Excel
Excellent numeracy and keen attention to detail
Strong analytical skills
Very good communication skills, both written and verbal(English)
Good Analytical skills & strategic thinking
Ability to work independently with minimal oversight while exercising excellent judgment
Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams
Problem solving & troubleshooting skills to resolve systemic operational issues
Enthusiasm, energy and ability to engage with stakeholders
Ability to work in a multi-cultural environment
Be able to articulate and advocate program elements
Have an excellent attitude to work and win as a team player
Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times