Staff Business Systems Analyst, Security

What you get to do in this role:

The Global Incident Response (GIR) team consists of five units: Triage, Investigations, Incident Command, Threat Hunting and Insider Threat. You will be joining the Threat Hunting & Insider Threat program. As a Staff Business Systems Analyst, you will own a significant stake in ServiceNow s hunting strategy and risk reduction for insider threats and will be helping to mature the global programs.

• Implement, and manage the Insider Threat and Threat Hunting programs in alignment with industry best practices and regulatory requirements.
• Establish program governance, policies, and operational processes to enhance visibility into insider risks and external threats.
• Act as the primary point of contact for stakeholders, facilitating meetings, managing expectations, and addressing concerns proactively.
• Manage key metrics, reporting, and continuous improvement initiatives to enhance threat detection and mitigation capabilities.
• Report regularly on the program status to senior management and executive stakeholders.
• Serve as a key driver to tangibly and meaningfully improve the security of the ServiceNow platform, our infrastructure, and the many ways our customers use the platform.
• Drive awareness and training initiatives to foster a strong security culture within the organization.
• Establish and mature documentation, protocols, and procedures governing Insider Threat & Threat Hunting.
• Oversee multiple projects simultaneously, ensuring alignment with business priorities, timelines, and quality standards.

To be successful in this role you have:

• 8+ years of experience as a Business System Analyst or similar role.
• High motivation to own and drive change.
• Excellent demonstrable oral and written communicatio