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104 Mercedes-Benz Research and Development India Jobs
Business Analyst - After Sales Business Process
1-4 years
Bangalore / Bengaluru
1 vacancy
Business Analyst - After Sales Business Process
Mercedes-Benz Research and Development India
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles & Responsibilities:
- Analyze Aftersales Processes: Evaluate and enhance aftersales processes within the automotive sector, focusing on customer satisfaction and operational efficiency.
- Stakeholder Engagement: Collaborate with stakeholders to gather requirements, define business needs, and translate them into functional specifications.
- Quality Assurance: Conduct user acceptance testing (UAT) to ensure solutions meet business requirements and are aligned with best practices.
- Continuous Improvement: Identify areas for process improvement, leveraging data-driven insights to propose actionable recommendations.
Educational Background:
- Bachelor s degree in Business Administration, Mechanical / Electronics Technology, or a related field. A Master s degree is a plus.
- Experience: Minimum of 4 years of experience as a Business Analyst, preferably in the automotive industry with a focus on aftersales processes.
Preferred Qualifications:
- Experience working with dealer management tools, systems and process.
- Knowledge of Agile methodologies and experience working in cross-functional teams.
Employment Type: Full Time, Permanent
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Mercedes-Benz Research and Development India Benefits
Work Hard and Live Fully Fostering a Diverse Workplace Stability, Safety, Security Tech-enabled Day-to-Day processes 
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