ERP SAP Global CP Platform Lead

Role Purpose: Responsible for managing IT service delivery for one or more SAP platforms / services. Responsibilities includes:

• Service Management: Manage the total scope of IT delivery (Cost, Quality and Time)

• Relationship Management: Maintain good relationship with Syngenta Stakeholders
• Supplier Management: Manage and build sustainable relationships with Strategic Partners
• Driving KPI s for the service with Vendors.

Scope (Key Accountabilities)

• Should have knowledge on business process and its mapping in SAP for anyone of the area - Finance, Procurement or Manufacturing
• Should have good knowledge on SAP Applications like ECC, APO, BW, MDM along with Integrations - SAP PO, BODS, SAP HCI
• Should knowledge and understanding on SAP Basis and Infrastructure mainly on Public Cloud
• Should be able to become bridge between application and infrastructure teams
• Accountable for their area of responsibility, operating and improving services and compliance in alignment with global policies and standards
• Drive Service Management leading to SLA achievement and high level of customer satisfaction
• Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
• Owns regular service performance (platforms and suppliers) dashboard reporting on KPIs and SLAs/OLAs
• Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
• Incident, problem, escalation, configuration, release and capacity management
• Compliance with all Internal and External Audit observations
• Smooth transition of projects into production. Achieve run stabilization within 2- 3 months
• Build a healthy and working relationship with key stakeholders
• Identify and drive service improvements effectively
• Connect with business facing stakeholders to understand the improvement areas and drive them

Qualification, Experience Critical leadership capabilities

• Overall 8- 10 years of IT experience, of which 4--6 years of professional SAP Global Service delivery/ management experience
• Computer science, engineering or technical related degree
• ITIL V3 experience (certification desirable)
• Technologies: SAP Applications (SAP ECC, BI, SCM, Integration)
• Working experience on S4, CFIN, BW4 HANA, cloud computing is an advantage
• Should have Functional knowledge, in at least one stream (Eg: Finance, Procurement, Manufacturing)
• Should have worked in DevOps setup and have clarity on DevOps and Agile methodologies
• Should be well versed with Public Cloud infrastructure and how SAP operates in Public Cloud
• Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
• Solid experience in client facing and managing outsourced partners
• A Team player with a collaborative attitude, proactive and ability to work under pressure