Customer Support Specialist

We are conducting Walk-In for Customer Support Specialist on January 7th, 2025.

Please find the details below.

We are seeking a dedicated and empathetic Customer Support Specialist to join our growing team. The ideal candidate will be responsible for delivering top-tier support to our customers, ensuring their inquiries and issues are resolved efficiently and effectively.

Responsibilities:

• Respond to customer queries via email, chat, and phone in a timely and professional manner.
• Troubleshoot customer issues and provide effective solutions.
• Guide customers on the use of our products/services, offering step-by-step assistance.
• Document customer interactions and maintain accurate records in the company CRM system.
• Collaborate with internal teams, including product development and sales, to ensure customer feedback is shared and improvements are made.
• Identify common customer challenges and proactively suggest solutions.
• Monitor and report on customer support metrics to drive continuous improvement.
• Participate in training sessions and stay updated with product and industry knowledge.

Required Skills:

• Proven experience in a customer support role or similar customer-facing position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Ability to work in shifts.

Educational qualification:

• Any degree (Regular).
• A bachelors degree in fields such as Business, Communications, Information Technology, or a related area is preferred.
• Minimum of 60% in all academics (HSC mandatory).
• Graduates between 2022 and 2024
• No gaps of any kind.

Experience Level: 0 to 2 years.

Benefits:

• This is a full-time position with a competitive salary and benefits package.
• Work from home option (After the probation period)

Venue:

Syncfusion Software Pvt Ltd,

AJ-217, Eymard Complex,

4th Avenue, Shanthi Colony,

Anna Nagar, Chennai - 600040.

Interested and Eligible candidates can come for a walk-in on January 7th, 2025, at 9.00 AM

For any clarifications please contact: recruitment.chn@syncfusion.com

Note: Those who attended the interview already are not eligible for this walk-in.