International Voice process professional

Responsibilities:

Speak Good English Fluency & Handling international client.

Responsibilities:
Customer Interaction:
Handle inbound and outbound calls from international customers in a professional and courteous manner.
Provide support to customers by answering queries, resolving issues, and providing information about products/services.
Maintain a positive customer experience by ensuring clear and effective communication.

Issue Resolution:
Resolve customer complaints or concerns efficiently by understanding their needs and providing appropriate solutions.
Use troubleshooting techniques to address technical or service-related problems.
Ensure customer satisfaction by following up on issues, ensuring timely resolutions, and offering alternatives when necessary.

Product/Service Knowledge:
Gain and maintain a thorough understanding of the company's products or services to address customer inquiries accurately.
Stay updated on changes, new offerings, and any updates that may affect customer queries.

Performance Metrics:
Meet or exceed key performance indicators (KPIs) such as call quality, customer satisfaction, and resolution time.
Maintain call logs and documentation according to company policies and procedures.
Continuously strive for improvements in call handling and problem-solving skills.

Team Collaboration:
Collaborate with team members and supervisors to achieve departmental goals and provide feedback for process improvement.
Share knowledge and best practices to improve overall team performance.
Participate in team meetings and training sessions.

Upselling and Cross-selling:
Identify opportunities to upsell or cross-sell relevant products or services during customer interactions.
Promote the companys services in a positive light to enhance customer satisfaction and generate additional revenue.

Compliance and Documentation:
Follow company policies, procedures, and compliance requirements while handling customer inquiries.
Document customer interactions accurately, including details of conversations, solutions provided, and follow-up actions needed.