Implementation and Quality Architect

Implementation:

1. Provide technical support via phone, email, and GoToMeeting to customers and pre-sales prospects during implementation.
2. Document all work related to implementation (TKO, PFD, templates documentation, etc.).
3. Gather and record customer feedback on potential future software enhancements.
4. Collaborate with Technical Team Leaders for issues requiring custom debugging or development.
5. Manage end-to-end documentation for each implementation.
6. Perform requirement gathering and confirmation documentation.
7. Work with all stakeholders to obtain timeline and commitment approvals.
8. Deliver end-to-end solutions.
9. Collect and incorporate feedback from internal and external stakeholders, ensuring a signed-off implementation.

Quality Assurance:

1. Attend meetings about new features presented by developers before each release.
2. Test new features from a UAT perspective.
3. Document and report all potential bugs using the appropriate tools.

Preferred Candidate:

• Engineering degree, strong communication, technical skills, problem-solving, teamwork, and client focus.
• Proactive, adaptable, with basic project management knowledge.