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5 Sykes Business Services Of India Jobs

Customer Service Representative

0-2 years

Mumbai

1 vacancy

Customer Service Representative

Sykes Business Services Of India

posted 2mon ago

Job Description

About Us
Foundever India Pvt Ltd
Foundever is;
* World s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
Job Summary
Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.
Primary Job Responsibilities
Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).

3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.
Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

1. International Voice (Technical Support)
  • Responsibility: Provide Technical Support to International Customers
  • Shift Timings: Should be flexible to work in US Rotational Shifts.
  • Desired Skills: Need Excellent Communication skills in English.
  • Must-Have strong Technical Knowledge (Hardware, Software, and networking Concepts)
  • Working Days: 5 days working
  • Weekly Offs: 2 Week Offs(Rotational and Split)
  • Transport: Home Pickup and Home Drop.
  • Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.
All Interviews will happen over telephonic or Skype.
Note: Any candidate applying for this position should be okay to work from the office.
The selected candidates should be able to join ASAP and have all documents handy for background verification.
You can refer your friends too!!!
Education
High school diploma or equivalent
Experience Target
  • Call Center experience a plus

.

Employment Type: Full Time, Permanent

Read full job description

Sykes Business Services Of India Interview Questions & Tips

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What people at Sykes Business Services Of India are saying

3.8
 Rating based on 67 Customer Service Representative reviews

Likes

Nothing is good there.

Dislikes

No growth no promotion Company culture is very bad No skill development No work life balance Partiality

  • Skill development - Bad
  • +5 more
Read 67 Customer Service Representative reviews

Customer Service Representative salary at Sykes Business Services Of India

reported by 367 employees
Lock Unlock
₹1.2 L/yr - ₹4 L/yr
At par with the average Customer Service Representative Salary in India
View more details

What Sykes Business Services Of India employees are saying about work life

based on 699 employees
62%
53%
53%
57%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sykes Business Services Of India Benefits

Submitted by Company
Free Food
Team Outings
Work From Home
Cafeteria
Child care
Soft Skill Training +3 more
Submitted by Employees
Work From Home
Free Transport
Job Training
Cafeteria
Free Food
Soft Skill Training +6 more
View more benefits

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Sykes Business Services Of India Hyderabad / Secunderabad Office Location

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Hyderabad/Secunderabad Office
Headquarter
Mantri Cosmos Building , 17th Floor , Financial District Hyderabad/Secunderabad
500032

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