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13 Swiss Beauty Jobs
Order Management Specialist
Swiss Beauty
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About us
Welcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products. Our mission is to elevate beauty to Swiss standards and offer game-changing products that set new benchmarks in the industry. We believe that makeup knows no boundaries and is for everyone. Join us on this remarkable journey as we redefine beauty norms and celebrate individuality.
Job Summary
We are seeking a detail-oriented and proactive Order Management Specialist to oversee the end-to-end order processing and fulfillment process across multiple sales channels. The ideal candidate will ensure seamless order handling, shipment coordination, and customer satisfaction while optimizing operational efficiency. This role requires strong analytical skills, excellent communication, and hands-on experience with order management systems.
Key Responsibilities
Order Processing:
- Receive and review customer orders across multiple channels (online, phone, retail) for accuracy and completeness.
- Validate inventory availability and pricing to confirm order feasibility.
- Process order modifications, cancellations, and refunds efficiently.
- Generate necessary order documentation and coordinate with relevant departments.
Channel Management:
- Collaborate with sales teams across e-commerce, wholesale, and direct sales channels to manage order flow.
- Monitor key performance metrics such as sales volume, conversion rates, and delivery times.
- Identify and address channel-specific challenges impacting order fulfillment.
Shipment Coordination:
- Select appropriate shipping methods based on customer requirements and delivery deadlines.
- Generate shipping labels, invoices, and manifest documents.
- Track shipments and proactively update customers on delivery status.
- Work closely with logistics partners to ensure timely and accurate deliveries.
Customer Service & Issue Resolution:
- Respond to customer inquiries related to order status, tracking, and delivery concerns.
- Troubleshoot order-related issues and escalate complex problems when necessary.
- Maintain high levels of customer satisfaction through prompt and effective resolution.
Reporting & Analysis:
- Generate and analyze reports on order metrics (e.g., average order value, on-time delivery rate, cancellation trends).
- Identify bottlenecks in the order fulfillment process and recommend solutions to improve efficiency.
- Collaborate with cross-functional teams to enhance the overall customer experience.
Required Skills & Qualifications
Technical Skills:
- Proficiency in Order Management Systems (OMS), Warehouse Management Systems (WMS), CRM platforms, and data analysis tools.
- Familiarity with ERP systems and e-commerce platforms like Shopify, Amazon Seller Central, and Flipkart Seller Hub is a plus.
Communication & Collaboration:
- Excellent written and verbal communication skills to interact with customers and internal teams.
- Ability to coordinate with sales, logistics, and customer support teams effectively.
Analytical & Problem-Solving Skills:
- Strong data interpretation abilities to optimize order fulfillment processes.
- Capability to troubleshoot order-related issues and provide effective resolutions.
Attention to Detail & Accuracy:
- High level of accuracy in managing order details and ensuring compliance with company policies.
Preferred Experience
- 5+ years of experience in order management, supply chain operations, or customer service within a multi-channel sales environment.
- Prior experience in e-commerce, retail, or wholesale order processing is highly desirable.
- Knowledge of various sales channels and their unique order fulfillment requirements.
Working Conditions
Environment: Office setting
Full-time position, Monday to Friday
What We Offer
Swiss Beauty employees can access a wide range of benefits which, depending on eligibility criteria and location, include:
- Paid parental leave as well as benefits to support you as you transition to life as a working parent
- Maternity off
- Flexible working hours window
- Insurance coverage for you and your family
- Adoption/Commissioning time off
- Exclusive employee discount on our products
- Learning and development opportunities
- Recognition and service awards
- Weekly wellness session
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, neurodiversity, religion or belief, disabilities, or socio-economic background.
Employment Type: Full Time, Permanent
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What people at Swiss Beauty are saying
What Swiss Beauty employees are saying about work life
based on 40 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Swiss Beauty Benefits
Soft Skill Training 
Team Outings 
Health Insurance 
Work From Home 
Education Assistance 
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