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Swiggy

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3.8

based on 4.1k Reviews

Video summary

210 Swiggy Jobs

Senior Account Manager

Swiggy

3.8

based on 4.1k Reviews

1-3 years

New Delhi

1 vacancy

Senior Account Manager

Swiggy

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Computer Networking Online Marketing Analytical Chemistry Relationship Management CMS

+ 4 more

Job Description

Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app.

Role Summary -

The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given territory to grow the Dine-out business and service offerings and generate 80-90 lacs Gross Merchandise Value (GMV) per month.

The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned

Responsibilities -

Account Partner Relationship Management

Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
Make persuasive presentations on the benefits and goodness of Dine Out plans promotions for month-on-month growth and ensure partners invest consistently.
Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
Resolve issues such as diner denied payout and ensure seamless transactions for customers and partners at the restaurants
Prepare the growth plans for each account being managed and gather competitor action insights.

Data Interpretation Business Performance Management:

Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
Stay updated on the partners investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
Ensure partner investments are equal or higher than competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.

Interaction with Stakeholders:

Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).

Functional Competencies

Understand Dine Out offerings and gain clarity of growth levers.
Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition

Desired Skills -

Graduate with 1.5-3 year of field sales experience; Fluency in local language and working knowledge of English
Good working knowledge and experience of e-commerce activities and all online marketing channels
Confident, Pleasing, and a go-getter personality
Effective communication skills
Attitude Aptitude for Sales
Should be a team player, working alongside people from all walks of life.
Analytical, good Excel skills.
The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
Initiative Flexibility: Recognizes the need to adapt to change implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
Creativity Initiative: Demonstrate creativity originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.