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Swiggy

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3.8

based on 4k Reviews

212 Swiggy Jobs

Sr Executive Relationship & Business Performance

Swiggy

3.8

based on 4k Reviews

0-4 years

Shillong

1 vacancy

Sr Executive Relationship & Business Performance

Swiggy

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Salesforce Business Development Retail Sales Team Management

Job Description

Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) Experience Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards

Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact

Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience Advise partner stores on speed perception and order fulfillment

Recommend best practices of the same to improve Cx

Provide recommendations to partners for continuous improvement on delivering best Cx metrics

Provide recommendations on the training aspects required to deliver/improve Cx metrics

Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact

Qualifications-

Graduate / 3-5 years of retail management Experience Must have led 15+ people/ employees at Retail/ Store

Problem solving, data-driven decision-making

Adaptability to dynamic situations

Experience from retail/FMCG/ quick commerce Industry

Employment Type: Full Time, Permanent

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