Dark Store Manager

Role & responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing

of Cx orders using appropriate tools and dashboards.

• Guide partners on proper usage of dashboards and other portals to prevent any

inaccuracies leading to Cx impact.

• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to

enhance smooth Ops leading to better Cx experience.

• Advise partner stores on speed perception and order fulfillment. Recommend best

practices of the same to improve Cx.

• Provide recommendations to partners for continuous improvement on delivering best Cx

metrics.

• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in

order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx

impact.

Preferred candidate profile

• Graduate / 3-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Perks and benefits

• Monthly Incentives.
• Medical Benefits