Senior Manager - Public Relations & Communication

Ways of Working - Employees will work from the office on Hybrid mode (Delhi NCR).

About Swiggy 

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming Indias leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Purpose

▪ Responsible for executing/implementing the PR and Communications strategy for select portfolios at Swiggy

▪ Work closely with AVP-PR and Communications

▪ Responsible for delivering engaging and consumable content in different formats for the target audience

Job Requirements

• Bachelors degree in journalism, strategic communications, or equivalent
• 10+ years of experience
• Experience of working in Corporate Communications/ PR agency in/for a
• new-age company preferred
• Digital agency/content experience can be an advantage
• Understanding of policy communications needed
• Experience of working with a range of startups preferred
• Experience of working in a high-volume, fast-paced environment
• Excellent written, oral communication and presentation skills
• Experience in defining the PR and Communications of a new-age brand
• Experience of working with a listed brand can be an advantage
• Ability to build PR and Communications strategy across domains
• Experience in writing various forms of content including press releases, FAQs, authored articles, blogs, case studies, social media content, storyboard, amongst others, while ensuring a consistent, targeted, and impactful message across all mediums
• Partner with in-house and external graphic designers and other media- production specialists who are integral to the completion of Communication projects
• Understanding of media landscape with existing media contacts in the startup beat
• Understanding of public policy and industry associations. Experience of working in this domain is an advantage
• In-depth knowledge of social media and event curation
• Contributes ideas for new programs around PR and communications, researching and recommending innovative Communication techniques for internal and external stakeholders
• Ability to research and understand key business challenges, customer behavior, target audiences, competitive activity, and environmental factors that impacts programs
• Understanding of social listening/digital analysis tools to track impact
• Knowledge of new age/ digital mediums preferred so as to devise strategies to leverage the same

Behavioral Competencies

• Strong interpersonal & communication skill and ability to work with cross- functional teams to deliver impact
• Excellent Stakeholder management- should be able to work closely with external and internal stakeholders
• High bias for action
• Ability to multi-task and re-prioritize as needed
• Desire to take full ownership of assigned projects and can work independently
• Ability to manage multiple projects simultaneously
• Possesses a sense of urgency; is self-motivated and detail-minded

Key Interactions

Internal Nature or purpose of interaction

• Marketing Team - Work in sync with Marketing Team for graphics/ videos and other forms of content creation including social media related content from brand and leaders’ handles
• Data/ Research/ Insights Team -To define content pillars/ themes based on data
• Sales/ Business team - Partner with Sales/ Business Teams to understand new launches. Also, partner with them to craft impactful case studies/ merchant stories as well as push them to the right audience

External Nature or purpose of interaction

• Customers - Connect with partners to carve out soft stories on impact
• Agencies - Work closely with agency partners to ensure high-quality output in a timely manner

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.