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15-20 years
ServiceNow Developer - System Administration (15-20 yrs)
Swift Strategic Staff Solutions
posted 2d ago
Key skills for the job
Our technology services client is seeking multiple ServiceNow Admin & Developer to join their team on a contract basis.
These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period.
Below are further details about the role :
Role : ServiceNow Admin & Developer.
Key Skills : ServiceNow, Agile Methodologies, Web Services, Web based technologies.
Experience : 6-10 Years.
Location : Pune Locals Only.
Notice Period : Immediate.
Job Description :
- Platform management : Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform.
- User and application administration : Manage user accounts, roles, and access to the platform.
- Solution development : Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications.
- Troubleshooting : Work with business stakeholders to troubleshoot application and integration issues.
- Collaboration : Collaborate with stakeholders to develop workflows and understand their goals.
- Platform monitoring : Use tools to monitor the platform' s health and identify areas of concern.
- Technical development : Support the technical development of new modules, including process modeling, gap analysis, and POC design.
Programming :
- Program or script in languages like Angular JS, HTML, CSS, and AJAX.
- Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests.
- Build custom applications in ServiceNow by defining data tables, user interface and adding business logic.
- Integrate external data sources into ServiceNow.
- Maintain business services and configuration item relationships in ServiceNow.
- Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations.
- Build custom dashboards based on custom application data models and external data sources.
- Customize and configure workflows and define notifications as part of custom workflows in applications.
- Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets.
- Implement complex flows for Catalog Items using Workflows and Flow Designer.
- Test custom applications and publish/deploy to the concerned users.
- Responsible for data model changes and data-migrations for ServiceNow custom applications.
- Troubleshoot production problems related to ServiceNow custom applications.
- Lead integration of new products based on client requirements.
- Address problems of systems integration, compatibility and multiple platforms.
- Consult with project teams and end users to identify application requirements.
- Assist in the evaluation and recommendation of application software packages, application integration and testing tools.
- Participate in development of software user manuals and technical reports.
Qualifications :
- Bachelors' degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks.
- Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.
- Extensive knowledge and experience in the following :
1. Using ServiceNow API.
2. Developing custom ServiceNow applications and web-based applications.
3. Python, JavaScript or AngularJS.
4. Application integration experience with Active Directory using methods such as LDAPs.
5. Testing web-based applications both manual and automated.
6. Functional, regression and load/performance testing.
7. Relational databases.
8. Working in an Agile environment.
Desired skills :
- Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master.
- ServiceNow System Administrator Certification.
- Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping.
- Experience supporting customers in a dynamic IT operations environment.
- Cloud development experience Certified ServiceNow Implementation Specialist.
Functional Areas: IT Hardware & Telecom
Read full job description3-8 Yrs