Manager Customer Experience - Quality and Analiytics

Company Description

Sutherland is seeking an organized and reliable person to join us as a Manager - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Support Travel sector with market research and database maintenance
Should have ability to create infographics
Work involves survey analysis, PowerPoint report making, survey data analysis & checking, verifying against earlier reports, conduct quality checks
PowerPoint template creation & data population, adherence to clients report publishing guidelines & PPT formatting requirements.
Minute eye for details needed for PPT creation, self-QC and delivery
Adherence to SLA on quality includes accuracy of data analysis and formatting requirements
Responsible for the first round of quality control for language, data analysis, PPT template creation & data population
Learn and work on survey administration tools like Decipher for survey testing and survey programming

Good English communication skills, able to communicate one’s opinions and discuss with team, should be a collaborator, self-starter, upskill MS Office skills
Knows Power BI reporting and is able to create and publish report

Location : Mumbai Airoli