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2 Sutherland Global Services Jobs in Thane

Customer Service Associate (Upselling/ Email/Voice Process)

0-1 years

₹ 3 - 4.25L/yr

Thane, Navi Mumbai

100 vacancies

Customer Service Associate (Upselling/ Email/Voice Process)

Sutherland Global Services

posted 23hr ago

Job Description

🌟 Great Opportunity to Kickstart Your Career at Sutherland! 🌟


Position: Customer Service Associate (Immediate Joiners)


Location: Airoli (Work from Office)

Sutherland is offering an exciting opportunity for freshers and experienced professionals to begin or advance their career in customer service. Whether you're a fresher looking to grow or have some experience under your belt, this could be the perfect fit for you!


Key Responsibilities:

  • Provide excellent customer service via email and phone support
  • Upsell services to customers when applicable
  • Follow customer service processes to ensure customer satisfaction
  • Multitask, prioritize, and organize work effectively

Qualifications:

  • Freshers: HSC or Graduate with excellent communication skills
  • Experienced: Minimum 6 months in customer service or a similar role
  • Strong verbal, written, and interpersonal communication skills
  • Ability to work well in a team environment

Salary & Benefits:

  • Salary: ₹16,000 to ₹28,000 per month
  • Travel Allowance: ₹3500
  • Performance Incentives: ₹0 to ₹2,750
  • Rotational Shifts: 24/7 Shift including night shift with 2 rotational offs

Eligibility:

  • Candidates should be residing within the designated travel boundaries (Sion to Dombivli, Wadala to Panvel)
  • Pursuing candidates are not eligible
  • Some specified railway stations have a cut off of 1.5 kilometers Panvel,
  • Kalyan and Dadar station
  • Only candidates residing within the designated travel boundaries can apply

Why Join Sutherland?

  • Work with a globally recognized company
  • Gain professional experience and enhance your communication skills
  • Access to career growth opportunities
  • Attractive salary package with performance incentives

How to Apply:
Send your updated CV to namirajaved.fansupkar@sutherlandglobal.com

Contact-

HR Namira-8983201447


Take the first step towards an exciting and rewarding career with Sutherland today!



Employment Type: Full Time, Permanent

Read full job description

Sutherland Global Services Interview Questions & Tips

Prepare for Sutherland Global Services Customer Service Associate roles with real interview advice

Top Sutherland Global Services Customer Service Associate Interview Questions

Q1. Your preferred game and how to play it
Q2. Talk about any topic for 1 minute.
Q3. What you know about Sutherland Global Services?
View all 7 questions

What people at Sutherland Global Services are saying

3.6
 Rating based on 357 Customer Service Associate reviews

Likes

Company culture

  • Skill development - Good
  • +1 more
Dislikes

Manager giving to much of pressure and there are targeting the person to make them relieving tha job not all managers some of theme like that . If the person is favour to them they always support them even though they made a mistake

  • Job security - Bad
  • +2 more
Read 357 Customer Service Associate reviews

Customer Service Associate salary at Sutherland Global Services

reported by 1.6k employees
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₹1 L/yr - ₹5.5 L/yr
At par with the average Customer Service Associate Salary in India
View more details

What Sutherland Global Services employees are saying about work life

based on 7k employees
62%
50%
65%
54%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Sutherland Global Services Benefits

Submitted by Company
Worklife Balance
Perks & Bonuses
Employees Allowance
Paid Vacation
Food Vouchers
Health insurance
Submitted by Employees
Free Transport
Cafeteria
Job Training
Health Insurance
Team Outings
Soft Skill Training +6 more
View more benefits

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Sutherland Global Services Thane Office Location

View all
Thane Office
Sutherland Global Services, Road Number 9, C-2 Wagle Industrial Estate, Padwal Nagar, Thane West Thane
Maharashtra 400604

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