RPA Support Specialist

 Capgemini Invent 

Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses.

 Your Role 

Provide technical support and troubleshooting assistance for RPA systems and processes during the night shift.

Monitor RPA robots and automated processes to ensure smooth operations and identify any issues or errors.

Respond to alerts and notifications regarding system failures, errors, or performance issues, and take appropriate action to resolve them.

Investigate and diagnose technical issues related to RPA software, scripts, configurations, and integrations.

Collaborate with development teams to escalate and resolve complex technical issues and bugs.

Document and track support tickets, resolutions, and system performance metrics.

Perform routine maintenance tasks and updates on RPA systems during non-business hours to minimize disruptions.

Provide training and guidance to end-users on using RPA tools and troubleshooting basic issues.

 Your Profile 

Bachelors degree in computer science, Information Technology, or related field.

Proven experience in providing technical support for RPA systems and processes, preferably in a night shift role.

Strong understanding of RPA concepts, tools, and technologies, such as UiPath, Automation Anywhere, or Blue Prism.

Proficiency in troubleshooting RPA software, scripts, configurations, and integrations.

Excellent analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.

Flexibility to work night shifts and weekends as required.

Certification in RPA technologies (e.g., UiPath Certification) is a plus.

 What you will love about working here 

We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Equip yourself with valuable certifications in the latest technologies such as Generative AI.

 About Capgemini 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.