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1 Zeta Global Support Engineer Job
Programmatic Support Engineer - Product Support
2-7 years
Hyderabad / Secunderabad
1 vacancy
Programmatic Support Engineer - Product Support
Zeta Global
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Support team responsible for providing technical assistance to zeta clients and internal business functions.
- This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
- Answering questions from customers about the features and capabilities of our Zeta Application products.
- Developing customer-facing documentation on using certain features on needed basis.
- Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization.
- Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more
- Provide technical support of Programmatic platforms, campaign performance, and external DSP tools
- Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams
Education: BSC / BTech / MCA / MSC
Must have Skills:
Functional Skills and Experiences
- At least 3+ years experience in 24/7 environment providing technical support
- Extensive problem solving and debugging skills
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations/ geographies is preferred
- Deep knowledge of the programmatic ecosystem
- In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations.
- Demonstrated analytical ability
- Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization.
- Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus
- Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction
Technical Skills and Experiences:
- Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE)
- Good Knowledge with Hand s on experience on Linux Operating system
- Web technologies & Networking Basics
Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk)
Employment Type: Full Time, Permanent
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What Support Engineer at Zeta Global are saying
Support Engineer salary at Zeta Global
reported by
1
employee
with 1
years exp.
₹3.3
L/yr - ₹4.3
L/yr
42%
less
than the average Support Engineer Salary in India
View more details
What Zeta Global employees are saying about work life
based on 112 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Zeta Global Benefits
View more benefits
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