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Product Support Engineer
Leena AI
posted 3mon ago
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Flexible timing
Key skills for the job
Job Description
About Us
We are a leading SaaS company specialising in creating virtual assistants for enterprise organisations. Our solutions integrate with various client-side systems such as HRMS, IT directories (Active Directory), and more. We are looking for a Product Support Agent with a technical background to join our team and provide exceptional support to our clients.
Position Overview
As a Product Support Agent, you will be responsible for understanding our suite of products and assisting clients with technical issues related to system configuration, API integrations, and product usage. You will play a crucial role in troubleshooting problems, making API calls via Postman, and working with both internal and external stakeholders to resolve client issues efficiently.
Key Responsibilities
- Provide high-quality technical support to clients, addressing inquiries, troubleshooting, and resolving issues related to our virtual assistant products.
- Understand our products and their integration with client systems (HRMS, Active Directory, etc.), offering technical guidance and support during implementation and use.
- Use tools such as Postman to test and verify API calls, helping clients troubleshoot API integration issues.
- Identify, analyze, and troubleshoot system configuration problems on the client side
- Collaborate with internal teams (engineering, product management) to escalate and resolve more complex issues.
- Assist in managing communications and expectations with both internal and external stakeholders.
- Help document and improve support processes, ensuring a smooth experience for clients.
- Provide feedback from clients to improve the product and services.
Qualifications
- 2+ years of experience in a technical support or product support role, preferably within a SaaS or tech environment.
- Strong understanding of API integrations and ability to test API calls using Postman or similar tools.
- Basic knowledge of system configuration and common enterprise systems (e.g., HRMS, Active Directory).
- Excellent problem-solving skills with the ability to troubleshoot technical issues across a variety of environments.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Experience with stakeholder management and issue escalation.
- Ability to work both independently and in a team environment.
Nice-to-Have
- Experience in the virtual assistant space or AI-powered solutions.
- Familiarity with common enterprise integrations and API management platforms.
Employment Type: Full Time, Permanent
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People are getting interviews at Leena AI through
People are getting interviews through
(based on 12 Leena AI interviews)
Job Portal
Referral
Campus Placement
Company Website
50%
17%
17%
8%
8% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Leena AI are saying
Rating based on 2 Product Support Engineer
reviews
Anonymous · Operations Support
in Gurgaon/Gurugram
Likes
Nothing
Dislikes
Toxic environment to work. Not recommended
Read 2 reviewsProduct Support Engineer salary at Leena AI
reported by
5
employees
with 8-10
years exp.
₹10
L/yr - ₹21
L/yr
109%
more
than the average Product Support Engineer Salary in India
View more details
What Leena AI employees are saying about work life
based on 103 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Leena AI Benefits
Work From Home 
Team Outings 
Education Assistance 
Health Insurance 
Job Training 
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