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Esko-Graphics

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3.9

based on 38 Reviews

2 Esko-Graphics Support Administrator Jobs

Support Administrator

veralto

3.9

based on 38 Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Support Administrator

Esko-Graphics

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Supply Chain Management Hospital Administration Training Microsoft Applications Continuous Improvement

+ 3 more

Job Description

The Support Administrator is a unique opportunity to

Contribute in a meaningful way by providing quality and efficient technical service to one of our valued SaaS customers and one of the largest recognized Brands in the world .

The Support Administrator is responsible for the following:

End User Support
Security Maintenance & Administration
Data Maintenance & Administration
Reporting and continuous improvement
Training & Demonstrations
Workflow & Site Configuration Responsibilities

In this role, the Support Administrator will:

Act as the main point of contact for end-user support for the customer s WebCenter site.
Provide end-user support remotely on a daily basis.
Maintain and modify the customer s site by managing user accounts, creating and editing attributes, and fine-tuning end-user security settings.
Understand and adhere to any Site Maintenance workflows and Standard Operating Procedures established by the customer and the ESKO global Solution Architect team.
Provide software and procedural training to users and assist customer sponsors in supporting the systems use within the customer organization.
Provide reports, evaluations, and other paperwork as requested by the Customer management.
Escalate issues to Supplier (ESKO) Technical Support as needed and stay closely involved in any support and status calls required to resolve issues.
Keep themselves up to date on latest ESKO innovations and, in consultation with the Solution Architect team, propose platform improvement in conjunction with Customer s objectives.
Be able to make small workflow adjustments to the system in order to support continuous improvement initiatives.
Work as one of the liaisons between ESKO and the customer in order to help the customer get the maximum outcome out of their investment in the platform.
Work as a team with other System Admins, internal customer Stakeholders, and ESKO colleagues involved in the account.
Use tools provided by the customer to support the management of incoming requests (Excel, Jira, Azure DevOps, Smartsheet, etc ) and as part of continuous improvement, update related processes and workflows to increase efficiency.

Critical Success Factors for the Ideal Candidate Profile are:

Excellent communication and presentation skills, both verbal and written.
Be an agent of change and improvement, always seek new ways of improvement, and seek challenges to resolve them.
Ability to configure WebCenter or aptitude to learn quickly from ESKO s internal training programs and mentoring opportunities.
Active learner who enjoys discovering solutions to problems by building and testing new ideas.
Strong problem-solving skills and capability to maintain focus in a demanding environment.
Ability to adjust assignments to best align with customer s needs.
Attention to detail, ability to understand and adapt to company and customer processes and procedures.
Technical aptitude and interest in embracing new technologies to maintain and increase customer satisfaction.

Your Education and/or Background Experience will include:

Three to Five years experience with SaaS or Enterprise software solutions in a support role
Bachelor s degree in Computer Science or related discipline
Involvement in Graphic Services Production or with Digital Asset Management solutions
Experience in leading user training
Knowledge of full-lifecycle implementation and/or development
Intermediate skills using Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Power BI)

Employment Type: Full Time, Permanent

Functional Areas: Software/Testing/Networking

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