Front Desk Associate

We are seeking a professional and friendly Front Desk Executive to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. The ideal candidate will have excellent communication skills, a pleasant demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities:
1. Front Desk Management:

• Greet and welcome visitors as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).

2. Administrative Support:

• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Update calendars and schedule meetings.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

3. Customer Service:

• Provide basic and accurate information in-person and via phone/email.
• Handle customer inquiries and complaints in a professional manner.
• Assist with customer service tasks and administrative duties as needed.

4. Office Coordination:

• Coordinate with office staff to ensure smooth operations and communication within the office.
• Assist in preparing meeting rooms for client visits or internal meetings.
• Order front office supplies and keep an inventory of stock.

Skills:

• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Personal Attributes:

• Friendly and welcoming personality.
• High level of integrity and dependability.
• Ability to work independently and as part of a team.
• Proactive and resourceful with a positive attitude.