Manager Operations- Insurance Domain

Role & responsibilities

Looking for Immediate Joiner

Night Shift (06:30 PM-03:00 PM)

Healthcare / Insurance Background Only.

Manager Operations Job Description:

This incumbent will be responsible for leading the US Group Disability at SLGS. This individual will manage and lead operational improvement initiatives, provide issue identification and resolution, provide work plans at the required level of detail, provide improvement recommendations and roadmaps and scope projects and involve relevant others

. The person would also be responsible to develop First Line Managers and ensure there is continuous learning program in place fostering a high-performance environment. Success requires a combination of strong qualitative and quantitative analytical skills, technical competency, and the ability to lead and influence across processes and functional divisions.

The role requires independent thinking, ability to collaborate across locations and strong written and verbal communication skills. In addition, the Manager is required to maintain confidentiality and provide recommendations to management. Education/Experience

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Minimum Post Graduate/Graduate • Relevant qualifications in Operations/ Business Management preferred in Disability Claims Operations

• Minimum 12 years of industry Customer Service experience in North America Non Voice Ops (Disability insurance preferred)

• Should be currently working in the capacity of a Manager / similar designation for more than 1 year Skills/Capabilities

• Leadership experience of managing a team size of at least 80, ability to work in an environment of multiple priorities and conflicting deadlines

• Customer service focus, Strong people management and leadership skills

• Ability to assess staff strengths and developmental needs and deliver motivating feedback to have staff thrive and grow

• Ability to build strong relationships with others across business and technical communities.

• Process improvement experience using a methodology

• Accomplishments in process optimization, operations management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning & change management • Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals

Preferred candidate profile

Perks and benefits