Strategic Account Manager

Job Title: Strategic Account Manager

Job Overview: The Account Manager is responsible for maintaining and growing relationships with existing enterprise-level clients, ensuring customer satisfaction, identifying opportunities for upselling and cross-selling, and collaborating with internal teams to meet client needs and achieve business goals.

Job Responsibilities: Client Relationship Management:

● Serve as the primary point of contact for clients and address their inquiries and concerns promptly.

● Build and maintain strong relationships with assigned enterprise-level clients.

● Understand client needs and business objectives to propose tailored solutions. Account Growth and Revenue Generation:

● Identify opportunities for upselling and cross-selling additional products or services to existing clients.

● Develop account growth strategies to achieve revenue targets and maximize account value.

● Collaborate with internal sales and product teams to propose relevant offerings to clients. Customer Satisfaction and Retention:

● Ensure client satisfaction by regularly and visiting reviewing performance and addressing any issues or concerns.

● Work closely with clients to understand their goals and align product or service offerings accordingly.

● Develop and implement customer retention strategies to minimize client attrition. Contract and Agreement Management:

● Oversee contract renewals and negotiate terms to meet both client and company expectations. ● Ensure compliance with contract terms and agreements to maintain a strong business relationship.

● Manage contract amendments, extensions, and terminations as necessary. Upsell / Crossell and Reporting:

● Prepare accurate forecasts, upsell / cross sell.

● Provide regular updates to management on account performance and growth opportunities. ● Send out monthly reports to clients with Account ,management , Operations and business updates

Collaboration and Coordination:

● Collaborate with internal teams such as sales, operations, marketing, product development, and customer support to ensure client needs are met effectively.

● Coordinate and communicate with cross-functional teams to address client issues and deliver high-quality service. Market Research and Competitor Analysis:

● Stay informed about industry trends, market developments, and competitive landscape.

● Conduct research to identify potential clients and business opportunities within the market.

● Provide insights and recommendations based on market analysis to drive business growth. Customer Feedback and Improvement:

● Gather feedback from clients regarding their experiences and satisfaction with the company's products or services.

● Use client feedback to propose improvements, enhancements, or modifications to meet client expectations better.

● Advocate for necessary changes within the organization based on client input and feedback.

Qualifications:

● Bachelor's degree in business, marketing, or a related field (Master's preferred).

● Proven experience in account management, preferably in enterprise-level accounts.

● Strong understanding of the industry and market trends relevant to the enterprise sector.

● Exceptional communication, negotiation, and interpersonal skills.

● Demonstrated ability to meet sales targets and drive revenue growth.

● Ability to analyze data and make data-driven decisions.

● Proficiency in using CRM software and other relevant tools.

● Excellent time management and organizational skills.

● Minimum experience 3 to 4 years in Account Management

Skills:

● Relationship-building and client management ● Sales and negotiation ● Customer satisfaction and retention ● Communication and interpersonal skills ● Problem-solving and strategic thinking ● Data analysis and reporting ● Collaboration and teamwork ● Knowledge of relevant industry and market trends