Key Accounts Manager

1. Develop and nurture strong relationships with key clients, serving as their main point of contact and building a deep understanding of their business needs, objectives, and challenges.

2. Create and execute strategic account plans that align with the company's objectives and the client's goals, identifying growth opportunities and maximizing value for both parties.

3. Collaborate with cross-functional teams including Sales, Marketing, and Customer Service to address customer needs and develop tailored solutions that meet client objectives.

4. Drive revenue growth through upselling, cross-selling, and identifying new business opportunities within the key accounts.

5. Monitor account performance and key metrics, preparing regular reports and providing insights to both the client and internal teams to drive continuous improvement and success.

6. Proactively manage and resolve any issues or concerns that arise, ensuring a high level of customer satisfaction and retention.

7. Stay updated on industry trends and market conditions to anticipate the needs of key clients and provide innovative solutions and services.

8. Negotiate contracts and agreements with clients, ensuring mutually beneficial terms for both parties.

9. Travel to meet with clients as necessary and attend industry events and conferences to strengthen relationships and gather market insights.

10. Strong interpersonal skills, a strategic mindset, and a proactive approach to account management. The ability to build and nurture relationships, coupled with a results-oriented focus, is crucial for success in this position.

Location - Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad