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44 Strada Jobs
Change Management Analyst
Strada
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provides overall support for the change management process
- Reviews change record content to ensure requests are properly documented per process
- Work with technical teams to ensure change process adherence
- Ensures change records have proper approvals prior to change implementation
- Rejects change requests if compliance is not met
- Helps to prepare for and lead Change Advisory Board (CAB) meetings
- Helps to implement change request efficiencies by working with technical teams to identify standard, no risk change requests
Education / Experience / Skills
- University level degree, in related technology field
- 2+ years of experience in supporting IT Service Mgmt processes, with a focus on Change Management
- ITIL Service Mgmt qualification is recommended
- Efficient with using MS O365 applications
- Strong Problem Solving/Analytical Skills
- Excellent communication skills, both written and oral
- Fluent in English
- Proven ability to follow processes
- Energetic and friendly, positive can-do attitude
- Quick learner
- Team player
- Flexible work schedule, able to work nights and possibly weekends, as needed
Language Required:
- English
Competencies Include:
- Initiative: Tackles problems and takes independent action when needed, practices self-development.
- Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
- Problem Solving/Analytical Skills: Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
- Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation.
- Decision Making / Judgment: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others. Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.
- Managing Conflict: Listens well, diffuses conflict before it starts, find the causes of and solutions to problems.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Strada Benefits
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