Manager, Professional Services

Team Overview
Join our Professional Services team in Bengaluru and help drive client success through seamless implementations and impactful solutions for our Spire end-to-end Securities Finance system. In this role you will be responsible for the successful onboarding of complex, enterprise level SaaS implementations for our financial services clients.

As a Manager Professional Services, youll lead a team, align regional activities with global goals, and ensure clients receive exceptional support through their software implementation journey.

This role provides a unique opportunity to combine leadership, client engagement, and strategic delivery planning to make a meaningful impact.

Role Responsibilities

• Lead and manage the professional services team in India, overseeing all regional activities and ensuring strategic alignment with global priorities.
• Act as the primary point of contact in India for clients and internal stakeholders, ensuring strong relationships and effective communication.
• Drive the successful delivery of client implementations, meeting time, scope, and budget objectives while maintaining high-quality standards.
• Collaborate closely with global counterparts to ensure seamless project execution across time zones and functions.
• Implement process improvements to enhance operational efficiency, team scalability, and client value delivery.
• Provide mentorship and professional development opportunities for team members, ensuring high performance and engagement.
• Oversee client upgrades and continuous development projects, across all global regions as needed.
• Serve as a subject matter expert (SME) on the EquiLend Spire system, guiding strategic discussions and contributing to client success.
• Monitor risk management across implementations, proactively identifying and addressing potential challenges.
• Represent EquiLend in industry discussions and events, showcasing the expertise and capabilities of the professional services team.

Required Skills

• 10+ years of experience in professional services, financial software implementations or project management.
• Strong project management background with the ability to manage multiple complex implementations simultaneously.
• Proven experience leading teams and delivering results in a regional or global framework, including recruitment and talent development.
• In-depth understanding of financial services, including Securities Borrowing and Lending, settlements, reconciliations, and trading processes.
• Exceptional stakeholder management and client relationship skills, with a track record of fostering long-term partnerships.
• Advanced project delivery expertise, including planning, execution, and risk management.
• Strategic thinker with the ability to align regional team objectives with organizational goals.
• Familiarity with SaaS products and financial software configuration, particularly in Books and Records systems is a plus.

Role Location Benefits

• Hybrid Working: You can work remotely for up to 50 days each year.
• Variable Pay: Performance related variable pay award is available to reward your performance and contributions to the company’s success.
• Generous Vacation Days Per Year: Take advantage of 30 vacation days annually, plus public bank holidays.
• Family Health Insurance Coverage: Comprehensive health insurance coverage for you and your dependents available from your first day.
• Personal Accidental Injury Insurance: Feel secure with personal accidental injury insurance provided from the start of your employment.
• Annual Team Building Retreat: Participate in an annual team-building retreat at a new and exciting location each year.
• Relocation Assistance: If you’re relocating from more than 40 miles away, we provide hotel accommodation and travel ticket reimbursement to help ensure a smooth transition.