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Supervisor, Data Analyst
Stem Inc
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Developing and implementing operational strategies.
- Managing and supervising a team of employees.
- Analyzing and improving processes to increase efficiency and productivity
- Identifying and resolving operational problems and issues.
- Ensure Service Level Agreements (SLA) are met on timelines and accuracy
- Ensure feedback is provided for the process.
- Systematically identify, analyze and tackle issues and problems to reach optimal solutions in a timely manner.
Professional Qualification
- Experience of 3-5 years in technical support to software products (B2B SaaS product)
- Experience in customer service, technical support, ticketing tools, and troubleshooting skills.
- Operational Excellence: Proven track record of driving operational excellence and process improvements.
- Communication: Excellent communication and interpersonal skills.
- Attitude: Highly positive attitude and a people person.
- Multitasking: Ability to work under pressure and handle multiple tasks simultaneously.
- Technical Skills: Proficient in Microsoft Office Suite and operational management software (JIRA, SF, Netsuite)
- Strong team player while possessing the autonomy to manage his own workload.
The ideal candidate for this role should have strong leadership skills, excellent communication and interpersonal skills, experience in managing teams, and a deep understanding of operations and business processes.
Employment Type: Full Time, Permanent
Functional Areas: Analytics & Business Intelligence
Read full job descriptionPrepare for Data Analyst roles with real interview advice
What people at Stem Inc are saying
Rating based on 3 Data Analyst
reviews
Anonymous · Operations
in Gurgaon / Gurugram, Haryana
Likes
Flexibility in timings, no micromanagent so far, great teammates and employees are friendly, free lunch.
Dislikes
More learning opportunities to employees and nothing else as of now!
Read 3 reviewsData Analyst salary at Stem Inc
reported by
9
employees
with 2-4
years exp.
₹5.4
L/yr - ₹8.2
L/yr
At
par with the average Data Analyst Salary in India
View more details
What Stem Inc employees are saying about work life
based on 16 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Stem Inc Benefits
View more benefits
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