Sr. Web Method Support Specialist (Contractual)

Role & responsibilities

• WebMethods API Integration: Support and maintain WebMethods APIs used for retrieving Amazon and BigCommerce orders, processing inventory data, and handling shipment confirmations. Ensure reliable and efficient API integrations across various systems.
• Data Movement: Manage the movement of XML files across the network, ensuring proper data transfer, transformations, and processing.
• JDE Integration: Work with JDE (JD Edwards) tables to support order retrieval, inventory updates, and related business functions that support the WebMethods integration flows.
• WebMethods AS/2 Support: Manage and troubleshoot WebMethods AS/2 configurations for customers, including FNAC Spain and Asda. Ensure seamless communications between trading partners via AS/2.
• System Monitoring and Maintenance: Monitor the WebMethods environment for performance, reliability, and availability. Perform proactive maintenance tasks such as patches, upgrades, and troubleshooting to minimize downtime.
• Troubleshooting and Issue Resolution: Provide 1st and 2nd level support for integration issues, working closely with the development team and other internal stakeholders to resolve issues quickly and efficiently.
• Documentation and Reporting: Maintain clear documentation for all integration processes, system configurations, and troubleshooting steps. Ensure all processes and integrations are documented for internal use and audits.
• Collaboration: Collaborate with cross-functional teams, including e-commerce, IT, and business units, to support integration initiatives and provide technical expertise for business processes.