Customer Success Associate

1. Some experience in the role of Customer Success, preferably in a medical device company will be an added advantage.

2. Passion to own significant pieces by taking initiative and contributing to the entire stack.

3. Aptitude to learn and pivot at a fast pace.

4. Very strong verbal and interpersonal skills.

5. Good listening skills and ability to put feedback into prompt action.

1. Work closely with the Business Development and Sales team to manage day-to-day operations for our key customers. This involves activity management, reporting, providing updates, meetings with customers, training, and interventions as needed.

2. Proactively spot and correct any issues that could affect end-user satisfaction or retention.

3. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

4. Escalating customer feedback and IT bugs to help improve our product .

5. Coordination with the Business Development and Sales team and customers during the business travel and follow up with the customers after Business travel to close the leads.