Customer Success Associate

Process-

Backend operations

Role & responsibilities

• Understand customer requirements & analyse the needs.
• Handle many inbound and outbound calls to clients, partners, customers.
• Identify the needs of customers, resolve issues, and provide solutions.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyse the data.
• Write and submit timely reports on performance, targets, and customer queries.
• Ensure the assigned tasks are completed in the designated time frame

Preferred candidate profile

• Candidate from Call center/BPO with good communication skill - Mandatory
• Good Analytical skills
• Ability to be calm and composed in difficult situations

Work timings- Remote working

• 3:00 am to 12:00pm IST Monday to Friday
• 4:00 am to 8:00 am IST Saturdays

Prerequisites to apply

• Dedicated high speed internet is mandatory
• Dedicated work space with no disturbance is mandatory
• Back up power for at least 2 hours is mandatory
• laptop with i5 processor, 8gb ram and 512ssd