Key Account Manager - Operations

STARTEK is looking for Key Account Manager - Operations to join our dynamic team and embark on a rewarding career journey

A Key Account Manager (KAM) is responsible for:1

Developing and managing relationships with key customers, with the goal of increasing revenue and customer loyalty 



Identifying new business opportunities



Negotiating contracts and agreements with key customers 



Collaborating with internal teams, such as product development and marketing, to ensure customer needs are met 



Monitoring and analyzing customer feedback to identify areas of improvement


Managing and resolving customer complaints and issues


Staying up-to-date with industry trends, competition and market changes



Achieving sales targets and reporting on sales activities and progress

The ideal candidate should have strong interpersonal and communication skills, a proven track record of successfully managing key accounts, and experience in sales and customer relationship management

A deep understanding of the industry and market they are serving is also desirable