City Lead

Job brief

We are looking for a City Lead for one of our prestigious key Clients in India to create long-term, trusting relationships with our customers and lead the operations at Bangalore Locations. The City Lead role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities in and around the account assigned.

What does a City Lead do?

City Lead responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports. Account Lead also answers client queries and identifies new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire customer experience.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executives
• Ensure the timely and successful delivery of our services according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify areas of improvement to meet the KPIs targets
• Prepare weekly/fortnightly/ monthly reports on account status
• Collaborate with team to achieve the targets
• Assist with challenging client requests or issue escalations as needed.
• Closely work with HO to update on all the developments

Requirements and skills

• Proven work experience as an Account Lead, Key Account Manager, or relevant role
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives
• Experience in FM or Hotel Management is mandatory
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Degree in Business Administration, MBA/ PG, etc.