Operations Head

Role & responsibilities

• Achieving operational excellence and customer experience through team management and service deliveries
• Ensure warehouse team attends and executes jobs on time without escalation
• Conduct or review audits for operations such as storage, fine art, distribution, or transportation.
• Create policies or procedures for operations
• Ensure crew follows ops SOPs and HSE parameters
• Design and implement a strategy that expands the companys customer base and ensures its strong presence
• Build and promote strong, long-lasting customer / vendor relationships by partnering with them and understanding their needs
• Present ops performance, CSAT and customer SLA reports on weekly basis
• Present vendor performance reports and cost control initiatives to the management
• Ensure company policies are diligently adhered

Preferred candidate profile

• Graduate degree in related field
• Successful previous experience as operations head consistently excelling operational metrics
• Proven ability to drive the day-to-day operations from order execution to delivery, resource & cost optimization, customer SLA adherence, escalation management
• Strong business sense and industry expertise
• Excellent mentoring, analytical, coaching, IT, people management and communication skills

Perks and benefits