Senior Manager - Business Analyst

The Cash Business Analyst will help gather and define requirements for Payment Surveillance project, providing solutions based on business requirements and assist in resolving issues related to testing or system solutions. This role will also be responsible for providing ad hoc and project related support to the Program leadership team and will act as a go-between the business and delivery teams

Strategy

• Work with the necessary business representatives to help drive and identify requirements for project, and note any challenges or opportunities to the project

Business

• Work closely with business stakeholders & SME s to ensure Functional and Non-Functional requirements are clearly understood and aligned with agreed project objective

Processes

• Own and create Solution Specification documentation such as Traceability Matrix/FSD for assigned work area and assist in creation of test strategy and project plans ensuring complete traceability

People & Talent

• Co-ordinate and support testing efforts, SIT, UAT and in addition help develop test strategy and perform specific testing to ensure new capabilities are tested thoroughly

Risk Management

• Create high quality Documentation to capture data linkage, end to end flow and lifecycle by product using tools like Word, Visio, etc

Governance

• Collaborate and share knowledge across teams create a streamlined and effective flow of information.

Key stakeholders

• Cash Operations Teams
• Business Product Teams
• Cash Technology Delivery Teams
• Fraud Risk Delivery Team
• Technical Support Teams
• Project Testing Teams

Other Responsibilities

• The candidate must understand Payment Systems (ideally SWIFT), support and testing experience.
• Working knowledge of Payment Channels, e.g. SWIFT, RTGS, ACH, interfaces and message formats.
• Knowledge of Fraud Surveillance platforms is an added advantage
• Analytical ability to troubleshoot issues, and follow through on issues handed off to other internal teams.
• Excellent interpersonal/communication skills
• An ability to work under pressure.
• Availability to work non-standard business hours when necessary to provide project support.
• Experience in dealing with geographically diverse teams located globally

• Business Analysis
• Payments Domain
• Data Analysis
• Database Knowledge
• Stakeholder Management
• Team Player
• CBPR+ & HVPS Knowledge

Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.