Customer Care- CCE - Malad West Mumbai -Telugu/Malayalam/Kannada/Tamil

Job Title: Customer Care Executive (CCE)
Location: Malad (West) Mumbai
Experience Required: 0-2 years
Education Qualification: Minimum 12th Pass / Graduate / Postgraduate
Employment Type: Full-time

Job Description

As a Customer Care Executive, you will play a critical role in providing excellent customer service and ensuring a seamless experience for our clients. Your primary responsibility will be to handle customer queries, resolve complaints, and provide information about products and services offered.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide information about insurance policies and other financial products.
• Resolve customer queries and concerns within defined timelines.
• Guide customers in selecting the right product based on their requirements.
• Maintain accurate records of customer interactions in the CRM system.
• Coordinate with the internal teams to ensure customer satisfaction.
• Achieve assigned sales and service targets.

Skills and Competencies

• Excellent verbal and written communication skills.
• Proficiency in English and Telugu or Malayalam or Tamil or Kannada
• Strong customer service and problem-solving skills.
• Ability to work in a fast-paced environment and manage stress effectively.
• Good organizational and multitasking abilities.
• Basic computer knowledge, including familiarity with CRM tools.

Preferred Qualifications

• Prior experience in customer service, telesales, or call center roles.
• Understanding of insurance products (Life, Health, Motor, etc.) will be an added advantage.
• Enthusiasm to learn and adapt to new processes and systems.

Perks and Benefits

• Attractive salary and incentives.
• Comprehensive training on insurance products and systems.
• Opportunities for career growth within the organization.
• Health insurance and other employee benefits.
  
  Please apply at - jasleen@infinitysts.com