Systems Analyst & Support

• Deploy new systems and contribute to IT projects as required.
  
• Audit systems to identify gaps, recommend improvements, and implement solutions.
  
• Provide day-to-day IT support for a team of 50, using helpdesk tools.
  
• Manage software and user account setups for new starters , including remote onboarding for team members in Australia, India, the Philippines, and Bangladesh.
  
• Maintain and support our telephony system (RingCentral) and rostering platform (Acuity) .
  
• Oversee the Zoho One Business Suite , including the management of Sales, Marketing, and IT tools.
  
• Manage IT assets (registers, storage, repairs) to ensure optimal performance and availability.
  
• Work with open APIs to integrate 3rd-party tools with our technology stack.
  
• Support technical training programs to enhance staff competency.
  
• Ensure proper documentation is created and maintained for all systems and services.

Requirements

• Completion or near completion of a Diploma/Degree in Computer Science, IT, or related discipline .
  
• IT support experience , with troubleshooting expertise.
  
• Experience with telephony systems (RingCentral preferred).
  
• Strong knowledge of Microsoft Windows 11 OS , Microsoft Office Suite , and Google Workspace .
  
• Familiarity with Office 365 tools such as SharePoint Online, MS Teams, Planner, and OneDrive for Business.
  
• Excellent diagnostic skills with an analytical problem-solving mindset.
  
• Strong communication skills , with the ability to liaise with stakeholders at various levels.
  
• Knowledge or exposure to CRMs , preferably Zoho One .