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Senior Specialist - OM & CS
Mann And Hummel Filter
posted 6mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of leadership in filtration . Become part of our team.
"}}" id="text-d788589472" class="cmp-text cmp-text--standard"> As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of leadership in filtration . Become part of our team.
Job Description
Role Summary
Transaction processing - Order Management team in MANN+HUMMEL shared service centre in India. Responsible for coordination of processes, support on projects, Hand hold freshers and new joiners in team.
Main Tasks
Operational Duties:
- Receives and processes complex customer orders, inquiries and/or complaints
- covering items or products ordered. Maintains an ongoing relationship with customers and sales staff.
- Uses knowledge of products, product availability, sales
- territories, and individual customers to provide a key communications link to the customer.
- Exercises judgment and discretion, and functions independently within authorized limits.
- Typically requires analysis, judgment, and sensitivity to customer needs.
Main Accountabilities of Order Management: Manage customer portals, create delivery note, Validation price agreement, Monitoring EDI Orders, Confirmation order details, Manual order entry, Manage order exceptions, Send order confirmation, Manage return, Customer order delivery tracking, Issue credit note, Price dispute management
Customer Care
Answer customer questions regarding technical issues
Forward customer request to product management
Forward complex topics, dispute cases, technical support to respective responsible function
Analyze internal request
Your Profile
- Education/university degree in business administration, sales, commerce or any other relevant field.
- 3 to 6 years of experience in Order to Cash/Account Receivables/ Credits and Collections/order management / customer service domain.
- SAP Financials (FICO or SD) and MS Office (excel, Powerpoint, word, visio..)
- Overall overview or working experience in controlling, reporting or data analysis will be an added advantage
- Experienced in Shared Service Centre environment (ticketing tool, SLA KPIs)
- Flexibility with shift timining for self and experience in 24x5 shift model.
- Service oriented mindset - Proven ability to develop new ideas and creative solutions
- Previous experience researching, analyzing and solving problem payment data issues
- Experience with assignments that use metrics that set minimum standards for volume and accuracy
- Accounting knowledge required and the ability to reconcile accounts
Skilled at completing cash audits of accounting records and cash accounts for accuracy and compliance with policies and procedures
Are you full of ideasAre you keen to take on responsibility and really achieve somethingThen our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.
"}}" id="text-9b159c6151" class="cmp-text cmp-text--standard"> Are you full of ideasAre you keen to take on responsibility and really achieve somethingThen our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects - all of which awaits you here.
Employment Type: Full Time, Permanent
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What people at Mann And Hummel Filter are saying
Senior Specialist salary at Mann And Hummel Filter
reported by
10
employees
with 3-12
years exp.
₹5.3
L/yr - ₹11
L/yr
41%
less
than the average Senior Specialist Salary in India
View more details
What Mann And Hummel Filter employees are saying about work life
based on 344 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mann And Hummel Filter Benefits
View more benefits
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Mann And Hummel Filter Bangalore / Bengaluru Office Locations
Bangalore / Bengaluru, Karnataka Office
Headquarter
2nd Floor, Prasad Enclave, No. 118/119 Industrial Suburb 2nd Stage, 5th Main, Yeshwanthpur-560022
Bangalore / Bengaluru, Karnataka
560022
560022
Bangalore / Bengaluru, Karnataka Office
Plot No. 231/1, 11th Main Rd, Yeshwanthpur Suburb II Stage, Yesvanpur Surburb, Phase 3, Peenya, Bengaluru, Karnataka 560058
Bangalore / Bengaluru, Karnataka
560058
560058
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