SAP SD CS

Job Description :

• Minimum two end-to-end project implementation experience in CS module.
• In depth understanding of Customer Service module related SAP processes.
• Expertise in configuration of SAP Customer Service processes.
• Basic level of technical aspects of SAP CS module to guide the technical team.
• Troubleshooting Skills : investigate, analyse, and solve problems and map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients needs.
• Creating /Configuring and Maintaining, Material Master, Customer Master, Equipment Master, Work Center, Functional Location, serial number, activity type and Warranty.
• In Depth process knowledge of In house repair process, Service Order Processing Contractual Services, Sales, Billing, Availability Check, Credit management, , task list, routing, Service notification (revenue and non-revenue generation), Service order confirmations.
• Configured core process of CS module based on SAP recommended practices for Service Notification, Return and repair orders, Field service orders, resource related billing, service contracts and service master data.
• Solid understanding on SAP SD/CS/FI integration.
• Problem resolution (troubleshooting, searching OSS) and escalation.
• Good communications and consultancy skills.