Solution Delivery Manager - IT Service Delivery (12-16 yrs)

Job Description :

We are unicorn FinTech Company & expanding Solution Delivery leadership Team in Mumbai

Position : Solution Delivery Manager

Location : Mumbai, India

Experience : 12 to 16 yrs

Domain : lending/ Banking/Fintech/BFSI

Budget : 50 to 60 LPA

This is a customer-facing, Techno Function role & demands to manage Solution delivery for multiple product lines.

Expectation for the role :

- Overall 12 to 16 yrs in IT with at least 3 yrs proven experience in Solution Delivery Management

- Must be Go To Guy for Plan, convince & manage customer experience & expectations.

- Handled multiple customers & stakeholders to ensure delivery in defined timelines and negotiate for a course correction where required

- Good understanding of Java, J2EE, MicroServices, AWS, Cloud technologies

- Service Delivery Management in coordination with internal & external stakeholders (customers, Onsite)

- Closely tracking the delivery metrics and ensure Service Level compliance (SLA)

- Having a thorough understanding of the Banking domain of the customer applications

- Timely Reporting and Governance with relevant stakeholders

- Manage the smaller teams through the Tech Leads and ensure customer deliverables on-time

- Capable to solve issues in implementation & Manage delivery expectation of client as required

- Duties of a service delivery manager typically involve overseeing a range of solution functions to facilitate the delivery of superior services to the end-clients

- Good at External & internal stockholder managing & quickly guide team for proactive deliverables

- Look after team & Delivery of Business Analyst, QA, Production, Configuration, Support engineers team