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Director Product Management - CRM
6-11 years
Gurgaon / Gurugram
1 vacancy
Director Product Management - CRM
SPRINKLR
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Product Leader specializing in Customer Relationship Management Software, you will be responsible for driving the development and success of our CRM solutions. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver products that meet customer needs and enhance user satisfaction. Your role involves gathering and analyzing customer feedback, defining product vision, prioritizing features, and ensuring successful product launches.
What You ll Do
Product Strategy and Vision:
- Define and communicate the product vision and strategy for CRM software.
- Conduct market research and competitive analysis to identify trends and opportunities.
- Develop and maintain a product roadmap aligned with business goals and customer needs.
Product Development:
- Develop and execute comprehensive customer relationship strategies to enhance customer satisfaction and loyalty.
- Collaborate with engineering and design teams to define product requirements and specifications.
- Prioritize features and enhancements based on customer feedback, market demand, and business impact.
- Oversee the product development lifecycle from concept to launch, ensuring timely delivery and quality.
- Identify pain points and opportunities for product improvement based on customer insights.
Stakeholder Management:
- Engage with internal stakeholders, including sales, marketing, and customer support, to gather input and align product initiatives.
- Present product updates, roadmaps, and performance metrics to executive leadership and other stakeholders.
- Coordinate with marketing teams to develop go-to-market strategies and product messaging.
Performance Monitoring and Analysis:
- Monitor product performance through metrics such as user adoption, customer satisfaction, and revenue growth.
- Conduct post-launch evaluations to assess the success of product releases and identify areas for improvement.
- Use data-driven insights to make informed decisions and iterate on product features.
What Makes You Qualified
Education and Experience:
- Bachelor s degree in Business , Marketing, Computer Science, or a related field (MBA preferred).
- 6+ years of experience in product management in CRM or related software.
Skills and Competencies:
- Strong understanding of CRM practices and tools.
- Excellent analytical and problem-solving skills with a data-driven approach.
- Proven ability to define product vision and strategy.
- Experience in agile development methodologies.
- Strong communication and presentation skills.
- Ability to work collaboratively in a cross-functional team environment.
- Familiarity with product management tools (e.g., Jira, Trello, Aha!).
Personal Attributes:
- Customer-centric mindset with a passion for enhancing user experience.
- Proactive and self-motivated with a strong sense of ownership.
- Ability to adapt to a fast-paced and dynamic work environment.
- Strategic thinker with attention to detail.
Employment Type: Full Time, Permanent
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39%
30%
15%
7%
2%
2%
5% candidates got the interview through other sources.
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What people at SPRINKLR are saying
Rating based on 1 Director Product Management
review
Anonymous · Product Management - Technology
in Gurgaon / Gurugram
Likes
Nothing.. No vision from leadership. No growth for anyone.
Dislikes
Lack of vision. Poor leadership.
Read 1 reviewDirector Product Management salary at SPRINKLR
reported by
5
employees
with 5-10
years exp.
₹58
L/yr - ₹90
L/yr
At
par with the average Director Product Management Salary in India
View more details
What SPRINKLR employees are saying about work life
based on 307 employees
Flexible timing
Monday to Friday
No travel
Day Shift
SPRINKLR Benefits
Submitted by Company
Compensation & Equity Health & Wellness Holiday & Flexible PTO Learning & Growth
Submitted by Employees
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