Conversational Analyst

Job Description: Conversational Analyst
Experience Required : 2-3 years
Location : [Insert Location]
Employment Type : Full-time

Role Overview

We are looking for a Conversational Analyst with 2-3 years of experience in designing and enhancing chat and voice user experiences. This role requires a deep understanding of user context, a strong focus on quality assurance, and a passion for creating impactful conversational solutions. The ideal candidate will play a critical role in identifying problems, testing conversational flows, and ensuring a seamless user journey before deployment.

Over time, the selected candidate will gain exposure to advanced technologies, including Large Language Models (LLMs) , Bhasa Infrastructure , Automatic Speech Recognition (ASR) , and Text-to-Speech (TTS) systems.

Key Responsibilities

• Context Analysis and Problem Solving :
  Understand user needs, identify issues in existing conversational flows, and propose enhancements to improve the overall user experience.

• Testing and Validation :
  Rigorously test chat and voice user experiences for functionality, usability, and contextual accuracy before they are deployed to production.

• Collaboration with Data Scientists :
  Work closely with data scientists to analyze conversational data, identify patterns, and improve conversational AI models and flows.

• Conversation Flow Optimization :
  Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voice-based systems.

• Data Analysis and Reporting :
  Use analytics tools to monitor and report on user behavior and feedback, offering actionable insights to improve conversation designs.

• Learning and Development :
  Gradually build expertise in advanced conversational AI technologies, including LLMs, ASR, TTS, and the Bhasa infrastructure.

  
  

  
  Key Skills and Qualifications
  

  • 2-3 years of experience working in conversational design, chatbot/voice assistant testing, or a related field.
    

  • Strong understanding of chat and voice UX principles and best practices.
    

  • Hands-on experience in testing conversational flows and troubleshooting user interaction issues.
    

  • Analytical mindset with the ability to interpret user behavior and provide actionable insights.
    

  • Excellent communication and collaboration skills to work effectively with data scientists and technical teams.
    

  • Knowledge or exposure to conversational AI tools and platforms (e.g., Dialogflow, Rasa, or similar).
    

    
    

    
    Nice-to-Have Skills
    

    • Familiarity with Large Language Models (LLMs) and their applications.
      

    • Exposure to technologies such as Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
      

    • Understanding of the Bhasa infrastructure or similar conversational AI ecosystems.
      

    • Basic programming or scripting knowledge for prototyping/testing purposes.
      

      
      

      
      What We Offer
      

      • Opportunity to work on cutting-edge conversational AI projects.
        

      • Hands-on exposure to advanced technologies like LLMs, ASR, and TTS.
        

      • Collaborative and innovative work environment.
        

      • Professional development and upskilling opportunities.
        

      • Competitive salary and benefits.
        

        
        

        
        

        If you are passionate about building intuitive conversational experiences and are eager to grow with a company that values innovation and data-driven design, we would love to hear from you.
        

        
        
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