Urgent Opening For Manager - Frontend Bucket Digital Collection

Role & responsibilities

1. Strategic Leadership & Performance Management:

• Lead and manage the digital collections strategy for frontend buckets (typically Pre-due & Post due 0-30/60/90 days past

due) to optimize performance and improve recovery rates.

• Develop and implement data-driven strategies to enhance collection efforts and exceed performance goals.
• Use industry best practices to create effective workflows that drive team productivity and efficiency.
• Continuously monitor, assess, and report on the effectiveness of collection strategies and processes, implementing

changes as needed.

2. Data Analytics & Insights:

• Leverage data analytics to understand client behavior, payment patterns, and trends in the early bucket stage.
• Provide insights to senior leadership and clients on collection performance, helping to drive decisions and adjustments in

strategies.

• Monitor and analyses key performance indicators (KPIs) for early bucket collections, identifying areas for improvement

and implementing corrective actions.

• Leverage field management proficiency to understand and predict data reactions and implement responsive strategies

to enhance collection outcomes.

• Juggling the data between contact center to field with optimized and structured approach to elevate collections with

rich customer experience

3. Team Leadership & Development:

• Lead, mentor, and manage a team of digital collection specialists, ensuring alignment with team and organizational

goals.

• Foster a culture of continuous improvement by driving team development and providing coaching to enhance

performance.

• Promote collaboration, open communication, and teamwork to achieve common objectives and maintain high levels of

morale and motivation.

4. Client & Stakeholder Engagement:

• Build and maintain strong, transparent relationships with clients, ensuring their needs and expectations are met.
• Present performance reports, analytics, and actionable insights to clients, demonstrating the value and impact of digital

collection strategies.

• Act as the primary point of contact for clients regarding early bucket collection issues, providing updates and resolving

any concerns or queries.

5. Process Improvement & Compliance:

Frontend Bucket Digital Collection Expert Manager

• Work closely with other departments (such as IT, Legal, and Finance) to ensure seamless integration of collection

strategies and compliance with industry regulations.

• Drive continuous improvements in digital collection tools, systems, and platforms to enhance effectiveness and

customer experience.

• Ensure adherence to data privacy laws and compliance requirements in all collection activities.

6. Transparency & Trust Building:

• Establish and maintain clear communication with internal teams, clients, and stakeholders to promote transparency in

the collection process.

• Foster a culture of trust through honest, open communication, setting realistic expectations, and ensuring that promises

made to clients and internal teams are consistently met.

7. Continuous Improvement & Best Practices Implementation:

• Implement industry best practices for digital collections and drive continuous process improvements.
• Identify gaps in the current digital collection processes and recommend enhancements to drive higher efficiencies.
• Stay updated with the latest trends, technologies, and regulations in digital collections to ensure compliance and

competitiveness.

• Ensure the digital collection process adheres to all legal, regulatory, and industry standards.

8. Performance Reporting & Metrics:

• Prepare and deliver regular performance reports to senior management, highlighting key achievements, challenges, and

opportunities for improvement.

• Provide data-driven insights and make strategic recommendations to optimize collection efforts and drive recovery

rates.

• Ensure all performance targets and KPIs are met or exceeded.

Preferred candidate profile

• Minimum of 5 years of experience in digital collections, specifically in the Pre-due & Post due 0-30/60/90 days past

due buckets.

• Proven record of enhancing digital collection performance using data-driven strategies.
• Strong understanding of digital collection platforms, including automated messaging systems, IVR, SMS, email

collections, and mobile apps.

• Experience in late-stage collection strategies and managing the lifecycle of collections for high-risk portfolios.
• Technical Skills:
• Advanced proficiency in data analytics, including SQL, Excel, and experience with data visualization tools (e.g.,

Tableau, Power BI).

• Familiarity with CRM systems, collection management platforms, and collection automation tools.
• Experience with AI and machine learning techniques in collections, particularly in predictive analytics, automated

dialing, and optimization algorithms.

Interested candidate can share their resumes at kavita.sharma@spocto.com

Contact Person - Kavita Sharma

Contact Number - 7506332545