SG Walkin - Senior Executive/ Executive- Customer Experience

Dear All,

SpiceJet invites energetic and enthusiastic candidates to join them for the position of Executive /Senior Executive in our Customer Experience Department on Wednesday, 29 January '25, from 10:00 A.M. to 12:00 P.M.

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Designation: Executive /Senior Executive

Department: Customer Experience

Educational Qualification: Graduates (Any stream) Only

Experience Required: Min. 6 months in a similar role (Freshers May also apply).

Job Location: Gurgaon

Job Description :

• Proactively attend to all the queries, complaints, and requests across the company's Email.
• Raise issues to the concerned teams and follow up for resolutions
• Proactively and continuously keep the customer and stakeholders informed about the status of the problem
• High level of individual discretion to ensure customer satisfaction and business success
• Build credibility with customers by empathizing with their problems in words, proactively understand their needs, and responding promptly
• Accurately document all customer issues via emails and customer support tools, adhere to the process, and follow up timely
• Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

Required Skills :

• Good command over English Language, ability to effectively communicate information in written format
• Customer service experience of at least one year
• Should be smart, witty, and innovative writing skills
• Willing to work in shift 24*7 shift.

Interested candidates may walk- in with their updated resume at the below-mentioned interview and venue details:

Date: 29 January' 25

Time: 10:00 AM to 12:00 PM

Venue: SpiceJet Ltd,

Building No. 321,

Udyog Vihar Phase 4,

Gurugram -122016

Regards,

Human Resources

Disclaimer:

It has come to our notice that certain miscreants are illegally representing themselves as employees/ associates/ agents/ consultants of Spice Jet, and using its name to make employment offers for consideration. The General Public is hereby cautioned and advised that Spice Jet Ltd. has not authorized any Person, Agent, or Agency to take interviews, offer employment, or issue an offer/ employment letter for and on behalf of Spice Jet Ltd. Any person approaching such unscrupulous person(s) for job/employment with Spice Jet Ltd. for consideration shall do so at their own risk, cost and consequences. Spice Jet will not accept liability in any circumstances for any loss and/or damage resulting from these unauthorized offer (s) or advertisement(s). Spice Jet will also take such legal action that may be deemed appropriate against unauthorized advertisements/persons. General Public is advised to approach Spice Jet Ltd directly for any information on employment / recruitment vide email custrelations@spicejet.com & careers@spicejet.com