Executive - Customer Experience - eCommerce (1-2 yrs)

We are seeking a motivated and customer-focused Customer Experience Executive to join our dynamic team in Gurgaon. The ideal candidate will have a passion for enhancing customer satisfaction and ensuring a positive shopping experience within the e-commerce industry.

Key Responsibilities :

- Provide exceptional customer service by addressing inquiries, resolving issues, and providing support through various communication channels (email, chat, phone).

- Assist customers with product selection, order placement, and account management.

- Gather customer feedback and insights to identify areas for improvement in products and services.

- Collaborate with cross-functional teams to enhance the overall customer experience.

- Maintain accurate records of customer interactions and transactions.

- Support marketing initiatives by sharing customer insights and trends.

- Ensure timely follow-up with customers to ensure their needs are met.

- Stay updated on product offerings and promotions to provide accurate information to customers.

Key Skills :

- Strong communication and interpersonal skills.

- Excellent problem-solving abilities and attention to detail.

- Proficiency in using customer service software and tools.

- Ability to work effectively in a fast-paced environment.

- Knowledge of e-commerce platforms and trends is a plus.

Qualifications :

- Bachelor's degree in Marketing or a related field.

- Minimum 1 year of experience in customer service or customer experience roles, preferably in the e-commerce industry.

Benefits :

- Competitive salary of 30,000 INR per month.

- Opportunities for professional growth and development.

- A vibrant work environment that encourages teamwork and collaboration.