Client service Coordinator

Role & responsibilities

Assist the Client Services Associates or Managers with daily tasks including but not limited to: ✓ Assist with calling candidates currently going through onboarding to give background check updates.

✓ Assist with phone screening, prepping, and coaching of candidates.

✓ Assist with debriefing candidates at the conclusion of their interview.

✓ Assist with calendar scheduling. Help with all other miscellaneous tasks that the Client Services team may need help with:

✓ Spotlight calls.

✓ Prepping candidates for their interview.

✓ Updating SharePoint sheets. (LEOFORCE/SPECTRANET).

✓ Updating internal systems. Manage and run training accounts:

✓ Working directly with the MSP team as the main point of contact.

✓ Coordination between the MSP team and recruitment.

✓ Ensure SLAs are met for their client portfolio. Other Requirements:

✓ Must be comfortable spending 75% of time on the phone.

✓ Excellent communication and interpersonal skills.

✓ Familiar with US time zones ( PST/ EST/ CST)

Preferred candidate profile

✓ Minimum 1 year of experience in dealing with International clients/customers

✓ Must be comfortable spending 75% of time on the phone

✓ Excellent communication and interpersonal skills

✓ Flexible & Aggressive

✓ Excellent communication skills (Spoken and Written)

✓ Work independently with little supervision in a fast-paced agency environment

✓ Have a knack for learning and staying up to date with new technologies

✓ Professional, Adaptable and Resilient - able to take no for an answer yet still apply 100% effort throughout the workday

✓ Goal oriented; have a burning desire to be successful

✓ Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook.

✓ Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly

✓ Must have a demonstrated ability to work within tight deadlines.

✓ Willing to work in night shift

Kindly reach out to me at javed.ahmed@spectraforce.com

Javed Ahmed

LinkedIn: https://www.linkedin.com/in/jadahmed/