Candidate Care Associate

Role & responsibilities:

• Route inbound calls by following the established call routing matrix.
• Liaise between the owner of the call or email and the appropriate stakeholder.
• Handle escalations and complaints professionally with compassion.
• Excellent written and verbal communication with balanced rate of speech and enunciation.
• Handle email inquiries and voice messages.
• Be a team player, be empathetic and patient.
• Maintain trackers and other MIS reports.
• Ability to handle 50 - 60 inbound calls in a day.
• Working knowledge of Microsoft Office programs.
• Detail-oriented and ability to prioritize.
• Ability to learn and retain information.

Preferred candidate profile:

• Route inbound calls by following the established call routing matrix.
• Liaise between the owner of the call or email and the appropriate stakeholder.
• Handle escalations and complaints professionally with compassion.
• Excellent written and verbal communication with balanced rate of speech and enunciation.
• Handle email inquiries and voice messages.
• Be a team player, be empathetic and patient.
• Maintain trackers and other MIS reports.
• Ability to handle 50 - 60 inbound calls in a day.
• Working knowledge of Microsoft Office programs.
• Detail-oriented and ability to prioritize.
• Ability to learn and retain information.

Perks and benefits:

1. Incentives*

2. Monetary Awards*

3. 5-Year Retention Bonus

4. Referral Policy*

5. Internet Reimbursement*

6. Router UPS Reimbursement*

7. Term Life Insurance

8. Accidental Insurance

9. Group Medical Insurance (Family Floater)

10. On-call doctor support

11. COVID Protocols

12. Sodexo Benefit

13. Leave Policy

14. EWAP - Employee Wellbeing and Assistance Program

15. NPS - National Pension Scheme

16. LTA Leave Travel Allowance

17. Leave Encashment

18. Bank Assistance

19. Employee's State Insurance*

20. Gratuity

21. Provident Fund

22. Cab facility